Privacy Policy

Who this policy applies to

This privacy policy explains how Istanbul Breast Reconstruction Group (“we”, “us”) handles personal information collected through this website, istanbulbreastreconstruction.com, when you request information or a consultation.

It is provided in good faith and may be updated. For binding legal terms, this notice should be read together with any additional terms confirmed after qualified legal review.

Information we collect

When you contact us or request a consultation, we may collect the details you choose to share: your name, contact details (such as email or phone), your country and preferred language, the procedure you are interested in, and your preferred consultation timing.

We do not ask for sensitive medical documents or diagnosis details through public web forms. Any medical information is shared only later, with your consent, through an approved communication channel.

When you visit the website, standard analytics data (such as pages viewed and general, non-identifying usage) is collected to help us improve the site.

How we use your information

To respond to your enquiry and coordinate an initial online consultation.

To schedule appointments and send confirmations, reminders, and follow-up communication related to your request.

To understand general website usage and improve our content and service.

Third-party services we use

Scheduling and communication: we use Google services (Google Calendar, Gmail, and Google Drive) to schedule consultations, send appointment emails, and, where you choose to share them, store documents you provide. Your information is processed by Google in line with Google’s own privacy terms.

Website hosting and analytics: the site is served through Cloudflare and uses Google Analytics to measure general usage.

Messaging: if you choose to contact us via WhatsApp, that conversation is handled by WhatsApp under its own privacy terms. Do not send sensitive medical documents through WhatsApp.

How your information is protected

We limit the information we request to what is needed to respond to you and coordinate care communication.

Sensitive medical information is not collected through random public forms and is only handled through approved, consent-based channels.

Data retention

We keep consultation and scheduling information only as long as needed to coordinate your request and for reasonable follow-up, unless a longer period is required for legitimate or legal reasons.

Your choices and rights

You may request access to, correction of, or deletion of the personal information you have shared with us. You may also ask us to stop contacting you at any time.

To make any such request, contact us using the details on our website.

Contact

If you have questions about this privacy policy or how your information is handled, please contact Istanbul Breast Reconstruction Group using the contact details provided on this website.